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nnovation in technology brings tremendous benefits to printing customers seeking to reduce turnaround time and improve quality at a reasonable cost.

While some printers resist change until the last minute and others wait on the sidelines before adopting new technologies, DeHART's remains on the leading edge in bringing new technologies to customers.

Customers don't want to get bogged down in the details of new technology. They want the technology to work transparently. At the same time, it's reassuring to know that their supplier is making investments in technology, both in capital investment and knowledge. While customers only see the results, DeHart's makes up-to-date hardware and software investments that directly benefit customers.

DeHART's technological change began with the desktop revolution when floppy disks replaced art boards. They adopted the ZIP and Jazz drives that quickly followed. As customers began to ask for shorter turnaround, DeHART's began using modems, followed by ISDN, DSL and T-1 lines. Today, speedier communications are implemented as they develop and DeHART's keeps current with the latest digital printing technology.

Many customers utilize a variety of electronic links to file their jobs remotely through a secure FTP site. Rather than using an anonymous site where many users check in, DeHART's sets up an FTP site for each customer to view and utilize only their own files so they can rest assured they are the only ones that can access their files. As technology develops, DeHART's explores various technologies to get jobs to and from customers quickly and efficiently. Soft proofing of jobs to speed up the proofing process is one of the newest areas DeHART's is exploring.

Additional technological changes are driving customers to web-based communications. Today DeHART's customers can place orders over the web, check on their jobs, track progress through the shop and get current information on delivery. DeHART's also has electronic data interchange (EDI) capabilities that will quickly migrate to the web. With EDI, customers place orders and receive order acknowledgements, advance shipping notices and invoices, and utilize electronic fund transfers for payment.With larger companies sometimes dealing with hundreds of suppliers, EDI arrangements with DeHART's allow them to eliminate many of the complexities of business, reduce the number of suppliers, and spend less time tracking and checking on inventory and job deliveries. DeHART's is embracing the needs of customers as they do more business electronically.

Archiving jobs is another growing and rapidly changing technological area that brings benefits to customers. By accurately archiving customers' past jobs, images, graphics and photos, DeHART's can reuse various elements to create new printed pieces, order reprints, and quickly make changes. DeHART's handles a wide variety of formats, as new ones become standards, from PDF to PostScript, RIPped and source files. A functional, retrieve-on-demand archiving system cuts days from delivery schedules and brings customers huge savings as smaller departments attempt to do more with fewer people.

All the technology in the world would be useless without educated, motivated employees who are dedicated to helping customers work more efficiently. Three full-time preflight specialists, equipped with the latest cross-platform support, provide coverage from 6am to 11pm. Not only does DeHART's continue to upgrade, test and train for new software upgrades but employees also assist customers by answering questions, giving tips and making the production process more user friendly.

DeHART's is dedicated to implementing technology that will serve customers better. Whether it's upgrading processor speeds, automating workflow, creating customized software tools or developing web-based solutions, DeHART's aim is clearly to handle jobs better, faster, reliably and economically. Every effort aims at helping customers meet their goals.