DeHART's New Color Services 
DeHART's Meets ISO 9002 Quality Standards
Media Input Capabilities
Return to Home
Request Information

ealizing that hardware, software and other quality-minded companies depend upon suppliers as partners to deliver consumers top quality products, DeHART's embarked on a quality program over five years ago. DeHART's wanted to insure that customers receive a quality product every time.

Every supplier claims to deliver a quality product, but what is quality? Quality doesn't just happen. Quality takes a concentrated effort by every person working on a job to insure that it meets objective criteria.

Quality means delivering an error-free product every time. It means predictable, reliable service. Quality can't be inspected into the job at the end by delivering hand picked samples. Quality is the result of a process that gives attention to every detail and includes eliminating errors throughout the process, from job inception all the way through to delivery and billing.

DeHART's worked with professional quality consultants to set up criteria and a process to create quality at each of the hundreds of steps in the handling and manufacturing of printed products. Customers don't rely on handpicked samples or word-of-mouth to know their job is correct. And "good enough" isn't part of the vocabulary. DeHART's customers know their job will arrive on time and will meet or exceed their quality standards.

Customers have this assurance because DeHART's meets the universally recognized quality standards of ISO 9002. They received their certification in August from Underwriters Laboratory (UL.) All employees are trained in the highest standards for procedures to ensure a quality product. Processes are consistent between employees. All processes are documented and quality manuals are kept up to date.

Two full-time inspectors check each job at many points in the production process, and records are kept and shared with customers in regular audit reviews. While DeHART's internal quality control program remains transparent to customers, regular audits review such criteria as on time deliveries, errors discovered and customer acceptance of finished product. DeHART's consistently performs in the upper 90 percentage bracket of these criteria, meeting and exceeding some of the most stringent quality measurement standards set by their customers and exceeding others.

Processes and procedures are continually updated. DeHART's recently upgraded packaging requirements for out-of-state shipments and for printing on the new Heidelberg press. Customers are assured that the quality program is a living, on-going program and not set forth in a seldom-opened set of musty manuals.

The list of quality criteria includes checks for many different parameters of a job. For example, inspections of a print-on-demand job include print quality inspections to make sure that it's free of spots and scratches, the solids are consistent, halftones and screens print properly, registration is true, the proper paper stock is used, tabs are inserted correctly and the size meets specifications. There is a different set of items to check for finishing, shipping, etc., and that's only a partial list of the inspections!

The standards set by DeHART's follow every step in a job. No one wants to receive a high-quality final printed product that is shipped to the wrong address or improperly billed. That's why quality standards exist for every department: sales, preflight, print-on- demand, boxing, distribution and billing. Errors in any of these departments are corrected so they won't occur in the future.

Quality standards extend to DeHART's suppliers. Without high quality products from paper and ink suppliers, for example, DeHART's would have a hard time delivering a quality product. While some printers might cut costs by using lower grade paper, DeHART's uses sheets with high opacity and a high brightness rating that meets their standards to minimize problems like hickeys and ink offset. At the same time, DeHART's negotiates the best pricing available.

From the time a job comes in the door to the time it's delivered and billed, DeHART's processes ensure that problems don't occur, and if they do occur, that they are corrected promptly. DeHART's customers are free to concentrate on their main business and rest assured that DeHART's quality control will deliver a product that meets their high quality standards.