DeHART

Customer Satisfaction Survey

Our mission at DeHART'S Printing Services Corporation is to deliver high quality products and services complete, correct, and on time to our customers. The most efficient process to measure our level of success against this goal is to gain specific feedback from you, our valued customer. We are committed to continuous improvement of our quality processes. We would like you to help us by taking a few minutes to fill out this survey. Thank you in advance for your support.

Company Name		Date

Survey Rated By		Email

How would you rate DeHART'S in the following areas:

1) Responsiveness to customer inquiries
ie. (quotes, questions etc.)

5 Excellent
4 Above average
3 Average
2 Needs Improvement
1 Unacceptable

2) Maintaining our commitment to
agreed upon delivery times

5 Excellent
4 Above average
3 Average
2 Needs Improvement
1 Unacceptable

3) Quality of finished product that
is delivered to you

5 Excellent
4 Above average
3 Average
2 Needs Improvement
1 Unacceptable

	4) Will you continue to utilize our services in the future? If not, please explain?	Yes No

	5) Are you open to DeHART'S utilizing your company as a reference? If not, please explain?	Yes No

	6) Would you recommend our services to other individuals and/or departments within your company? If not, please explain?	Yes No

	7) Are you satisfied with the professionalism, knowledge and follow through of your Sales Representative? If not, please explain?	Yes No

	8) In the spirit of quality and continuous improvement, please give us feedback and/or suggestions on how we can exceed your expectations

ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý DeHART's thanks you for your time.

ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý ÝÝÝÝÝÝ Ý

DeHart's Printing Services Corporation

3265 Scott Boulevard, Santa Clara, CA 95054

Tel: (408)982-9118 — (888)982-4763 — Fax: (408)982-9912
www.deharts.com