Our philosophy is to offer our customers the broadest array of graphic arts solutions available in the marketplace. Our goal is to offer superior customer support—which starts with prompt responses to customer inquiries. We strive to return customer phone calls or e-mails within four hours. Depending on the complexity of our customers’ jobs, our commitment is to respond to most quote requests within 24 hours. Some jobs require more sophisticated solutions—and these quotes may take two or three days—but our customers can always depend on a timely response.
We aim to treat our customers, employees, and suppliers with the utmost respect. If we determine that our capabilities are not a good fit for a customer’s requirements, we will do our best to refer them to another supplier who is better suited for their needs.
Our approach has always been to listen to our customers’ needs and customize solutions for them. This requires our systems to be flexible enough to respond appropriately.
Communication, whether oral or written, needs to be clear and concise. We are dedicated to appropriate, ongoing communication with our customers throughout the process—from quote to post-delivery follow-up.
Our goal is to deliver every job on time, done right the first time, and with the highest possible quality.